Technical Support

We have tried to provide many resources to help you out while you become accustomed to our services. In order to keep support requests at a manageable level, we request that you follow the below steps in order to find a solution to any difficulties that you are experiencing. This will ensure that critical support requests can be handled quickly.

A good starting point in your search would be to take a quick look through our FAQ section and see if your question is answered there. We have quick answers to some of the most frequently asked questions in this area.

If you are unable to find an answer to your question in the FAQ, we also provide an extensive operating manual. This will walk you through the steps to perform all of the standard tasks such as uploading your website, changing your name servers, setting up email options, etc. It is a good idea to read through this manual before you start working on your site so that you know how to use the basic features of your account.

Another great area for receiving help is our support forum. We have a very active support forum where people are more than willing to help you work through any problems that you are having. Even if you are not having any problems with your site it is a nice place to stop by and visit. You will meet a lot of friendly web masters that are willing to offer a helping hand.

If you are unable to find an appropriate answer using the above methods, feel free to use our contact page to request additional help.

In summary, the steps that should be followed for support are:

Frequently Asked Questions
Operating Manual
Support Forums
Contact us