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Frequently Asked Questions
Where
can I purchase a domain from?
What
settings should I use for my name servers?
How
long does it take for the domain name to work?
What
information do I use to connect by ftp?
What
if I can't use FTP?
I
have created an extra ftp account in the control panel. How does
that person connect?
Are
your prices in Canadian or US funds?
Can
I pay you by check?
Do
you have a demo of the control panel?
You
mention that you are SSL capable. What does that mean?
In
my monthly bill email, it indicates that there are 36 billing
cycles. Am I locked in for 36 months?
How
much downtime will there be when I transfer my site to you?
What
is the path to sendmail?
What
is the path to perl?
Where
is date?
Where
is time?
Where
is my home directory?
How do I connect to my email account?
Where can I purchase a domain from?
During our Order Process, you will be given the option to purchase a domain for as little as $10.95 a year. We'll set up the Domain name for you and point it to our servers for immediate use! New domains usually propogate to our servers anywhere from three to forty-eight hours, depending upon how often your ISP updates their information.
What settings should I use for my name servers?
If you signed up for an account within the past month or so, point the name servers for your domain to:
ns1.hostkc.com
ns2.hostkc.com
If you need the corresponding IP addresses they are
69.56.183.152
69.56.183.153
and for network solutions, our nic handle is
JB45541
Older accounts can contact us directly to find the proper name server information for their domain.
How long does it take for the domain name to work?
It usually takes 1-2 days for the domain to transfer once you update the name servers. If it takes longer than 3 days, please contact us and we will try to find the problem.
What information do I use to connect by ftp?
Connect to host ftp.avg-joe.com with your username and password. Any files that you want viewable on the web should be uploaded to the /public_html directory. You might want to set this as the default directory in your ftp client.
We also offer a web based file manager that will allow you to upload the files to your account.
I have created an extra ftp account in the control panel. How does that person connect?
They would use the same procedure as above, but they need to enter their username as user@yourdomain.com. For instance, if you create a user called bob, he would log in with the username bob@yourdomain.com. Please change yourdomain.com to your actual domain name.
Are your prices in Canadian or US funds?
All prices quoted are in US funds.
Yes, all of our accounts can accept payment by automatic debit through PayPal.com at my Paypal account, payments@hostkc.com. If you wish to pay by paper check or money order, please make them out for the equivalent of 6 months worth of the plan you desire and send them to the address listed on our Contact page. You will receive notice by email on receipt of the check and once the check clears, a second email will be sent for the additional information needed to process your request.
Do you have a demo of the control panel?
Yes, we have a working control panel for your convenience. Simply click here and set the username and password both to "demo."
You mention that you are SSL capable. What does that mean?
We currently do not offer an SSL certificate for customers use. Therefore you would need to purchase your own certificate if you were wanting to have SSL capabilities.
In my monthly bill email, it indicates that there are 36 billing cycles. Am I locked in for 36 months?
Certainly not. You can cancel your payments and Web Hosting at any time.
How much downtime will there be when I transfer my site to you?
As long as things are done properly there should be no downtime as a result of the move. We suggest following these steps:
1. Sign up for an account with us
2. Upload your website to our servers and test to make sure
everything appears as it should.
3. Update the name servers with your domain registrar to point
to the ones we provide in your welcome email.
4. Wait a couple of days before canceling your old hosting plan.
It can take a couple of days for a domain to transfer and it
is best to leave some overlap to ensure there is no downtime.
If you follow these steps the transition will happen smoothly.
/usr/sbin/sendmail
/usr/bin/perl or /usr/local/bin/perl
/bin/date
/usr/bin/time
It is located at /home/username, where username is the username you use to log in.
How do I connect to my email account?
There are a couple of methods for doing this.
The easiest is to click on the autoconfig button in our control panel. This will automatically set up the email for outlook and outlook express.
If this doesn't work, you will need to use the following settings.
POP3 server = mail.yourdomain.com
SMTP server = mail.yourdomain.com
You will need to authenticate in order to send mail through our SMTP server. There is usually an option for this in the email client. You will then need to enter your username and password again.
The username has two possibilities. If you are using the default account with the username that you signed up with, you can just enter your username. If you set up an extra email account, you will need to use user@yourdomain.com as the username. This prevents confusion if multiple people are using the same user name.
